FAQs

Shipping

We are currently packing and shipping products out of Will's house in Halifax, so please allow 1-2 weeks for dispatch, and an additional 1 week for delivery.

Returns and Exchanges

All orders are final sale, but if you're really sad about it email Jonny at jonny@onionbags.online.

Help! I’ve made a mistake on my order, how can I cancel or amend my order?

No need to worry, depending on how far along your order is we should be able to sort this for you. Just email Jonny at jonny@onionbags.online

I want my order ASAP, are there any expedited delivery options?

If you're in a big old hurry, shoot an email to jonny@onionbags.online and he'll let you know any expedited delivery options available at that time.

There’s an issue with the order I’ve received.

We’re sorry to hear about this. Send us through an email outlining the issue along with your order details over to jonny@onionbags.online and we’ll get that sorted as soon as possible.